The ‘Detroit Joey’ Formula: Automated system to leave your new customers stunned

Bryan Harris —  Bryan Harris /

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Download: Get a FREE copy of the “Detroit Joey ” bonuses. They will walk you through setting up this strategy for your business.

Today I signed up for a monthly subscription and was blown away by what happened next. 

I’m going to show you the email, give you the exact copy and lay out a fully automated workflow that will allow you to implement this in your business. 

But before we get too deep in the details, here is the ‘Detroit Joey‘ formula. 

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SETUP


I am an information junkie. I am notorious for listening to podcast and catching up on Twitter……in the shower.

It’s a problem. I know.

I also run a small business. So, when I stumble across a site like Mixergy, EOFire.com or my latest obsession, Growthhacker.tv, I can spend days listening their episodes.

Growthhacker.tv does something a little different though. They give you access to only the latest 3 episodes. Anything after that requires a paid subscription. Lucky for me , they sent a coupon for a 30 day trial.

Two days after signing up I received an email that completely floored me!

THE EMAIL


If you’ve been online for more than 2 seconds, you have received a ‘welcome’ email. It usually goes something like this….

Thanks for signing up with Rapleaf bryan manfisher com Mail

This is one I received today from Rapleaf. Most welcome emails suck and are rather pointless.

Nothing against Rapleaf, but this email blends in with others.

In less than a 40 words “Detroit Joey” from Growthhacker.tv completely re-defined the welcome email. Here is the exact email I received from Joey, a Growthhacker.tv marketing Intern.

You are seriously awesome bryan manfisher com Mail THE GENIUS PART


Let’s breakdown the email and see why it is so awesome and why I want to give them money as a result.

1. Personalized Video

First of all NOONE sends out personalized video. I’ve never encountered it in my 20 years of internet access. In the days of Prodigy and CompuServe bandwidth was an issue. Now, there is not good reason not to do it.

At first glance, I thought it might be a cookie cutter emails. But after examining it a bit closer it was apparent that this was something I had to read.

Welcome Bryan YouTube

I have seen other companies use one video over and over again in their outbound sales department or welcome messages. That is a nice little flair, but not exactly game changing.

But creating a video for each new sign up, that is special.

    • Tweets are easy to send.
    • Emails are simple to write.
    • Facebook friend can be bought for $5.
    • But a personalized video thanking me for joining your service? Awesome!

2. Title the Video with my Name

Anytime you paste a Youtube link in Gmail it automatically converts that link into a thumbnail at the bottom.

This does 2 things:

1) Takes up more real estate on the readers screen making it more likely that they will see it and watch it

2) Allows them to watch the video directly inside of the email without leaving. Again, making it more likely they will watch.  

 

You are seriously awesome bryan manfisher com Mail 3  

As I glanced down the email I noticed the title of the video on the thumbnail. I expected to see something like “Welcome to Growthhacker.tv” or “Thanks for Joining.”

Either of these titles would have insinuated that it was a video that they send to everyone. Instead, it read “Welcome Bryan.” By titling the video with my name they gave it a personal touch and showed me that this was a unique video made just for me.

3. Keep it Short

The email is a 38 word work of art. It is to the point and doesn’t ask me to do anything. It wasn’t written on some fancy HTML template and he even used a nice font.

This makes it easy to read on my phone and there is no clutter and distraction to takeaway from his actual message. The email has one clear purpose, to tell me “Thank you!” 

4. He Tweets too!

Not only is “Detroit Joey” sending out these emails but he is reaching out on Twitter as well. After doing a little investigating, his personal Twitter timeline is covered in these awesome videos and personal @ replies to new members.

Two things of note:

1) This was being done from his personal account, not the main Growthhacker.tv account. By doing this it makes his message more personal and the affinity deeper.

2) He does not use the same canned message every time. Everyone is uniquely written. A real human, recording real video and writing real Tweets.

Joey b JoeyB506 on Twitter 5. Call to action

The #1 focus of the email was to thank me. However, the end goal was to get me to engage in their community.

In fact, he brings up this call to action at two points. The first time is at the 10 second mark. Here he says to leave a message in the community to get help with my ‘growth hacking.’ Then directly below the video he leaves a clickable link that takes me to the community page.

Welcome Bryan YouTube 2

TAKEAWAYS


1. Personalized: In a world of merge tags and marketing automation, personalized stands out. Knowing a real human took time out of their day to do something nice for you is a great feeling.

2. Do things that don’t scale: Doing things that don’t scale gets attention. Don’t believe me? See This (35,000,000 views) or This (25,000,000+ views).

3. Thank you Joey: Here is my personal “Thank You” for a timely reminder of how awesome personal can be 🙂

THE PROCESS


I have implemented the “Detroit Joey” strategy into the Videofruit workflow. Every time someone signs up for my free training course, they now will receive a personalized video from me.

I’ve documented exactly how I have my workflow setup so it’s super simple and takes less than 2 minutes per video. It includes a flow chart, checklist, exact email scripts and a video walkthrough. Download it all for free below.

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  • Hi, Bryan. I just recently discovered your blog and wanted to thank you for pouring so much valuable information into your content. I’m a huge fan already and will be keeping tabs on what’s coming down the pike. Keep up the fantastic work because you are making a huge difference in people’s lives and how they do business online! I wish you all the best in 2014!

    • Thank you for the kind words Patrick 🙂

      Let me know if you apply any of these strategies. Would love to share the results with everyone.

  • Very intriguing post, Bryan. Key takeaways for me are 1.) Personal (aka “high touch”) truly is timeless; and 2.) Individuals/Companies who find a way to apply “personal” uniquely will always stand out and ultimately succeed. Keep up the good work brother!

  • Excellent post Brian. I am going to try and implement this. too.

    • Send me a link when you do. I’ll include you in a ‘soon-to-exist’ example section 🙂

      • Send you the link… I’ll send you a video!

        • Bryan, just went through your tutorial on setting this up. Great info mate. Thanks for taking the time out to do this.

  • I thought I was the only one who listened to podcasts in the shower. What you are sharing is wonderful. Thanks Bryan

  • Jacque Small

    I would like to know what technology you use to record video so fast.

    • Checkout the bonus section. It gives a full rundown

  • eugenehennie

    Hey B. Thanks for this. It worked like hell for me. Sent something out to 10 customer from last month.

  • Thanks for this Bryan – this reminds me of the days when I used to hand write letters to clients and prospects and hand write the address onthe envelope – a lost art.
    Great tips and info.
    Cheers!

    • It makes a HUGE difference. I open every hand written envelope in my mail. I throw away 90% of the pre-printed ones. People know.

  • This is such a cool idea!!
    I am really keen to add the personal touch back into a few projects of my own.

    Thank you Joey and thank you Bryan 🙂

  • StayUncle

    Question.. Did this personalized video come when you became their paid subscriber for the service or when you become their email subscriber?

  • Such a great idea and something I am going to start implementing. I used to send personal thank you videos to all my unsubscribes, but it was a ton of work as I didn’t have a system i place.

  • Ben Brown

    Hi Bryan just discovered you blog which I think is great by the way. I would like to offer you something I think can help your business. Hit me up

  • I am on a Lead Pages webinar and look what I see on the desktop.

    http://snag.gy/yOm22.jpg

    Haha. Good work!

  • Infooftal Oftalmológica

    You Rock! Do you have a place in which you can teach me how to create the videos? Thank you

  • I just set up my triggers so I can implement this…I am going to make the “personalization” a lead in to a tour of my site and what subscribers can expect…Trying to keep it at 2 min should be ready early next week (Oct 2014) Great reporting on an “Cutting Edge” use of Email, Video and Soc Med…Love it

  • Thanks for such awesome content I love it!!!

  • Maria Rekrut

    Great outstanding blog!! Keep up the great information. I’ll let you know how it goes!!

  • davesweney

    Hi Bryan,

    Love this tactic and have downloaded the package. Now looking to implement and try it out. Coming back now to read more, eveythiing I have seen on your site is gold. Appreciate your efforts M8!

    K/R
    Dave

  • Thanks Bryan!

    I’ll go experiment with this formula.

    Will record new video’s for every new (free) subscriber. Connecting with them, and asking them questions about how I can help them. CTA will be that they can schedule a skype call with me to go in more detail.

    Video Queue is done manually in Trello.
    Scheduling will be done with the help of Calendly.

    Curious to see how it goes. Wish me luck 🙂

  • R_soul_of_ice

    Hi Bryan! In the words of my friend Old Greg “you got all things that are good.” It fits well with the season, the great gifts I just got within 5 minutes of visiting video fruit! I just heard you on spi and there was more good information on and inspiration than I’ve gotten from it, eofire, or hack the entrepreneur in months. Thanks for the shove back in the game!
    Did you pick anybody to coach through the process like you and Pat were talking about? That will be a fun thing to witness when you do! Happy holidays and thanks again!

  • Curtis Penner

    Bryan, this is truly a great way for businesses to connect with, and impress new customers. You may be interested to see that Vidyard has this feature. While I don’t use them, they’re a hometown company and seem to offer great stuff. https://www.vidyard.com/personalized-video/

  • That’s really cool, love this personal touch! Thank you for sharing!